Refund policy

All outright purchases are final sale. If your item arrives damaged or defective, contact us within 7 days of delivery so we can make it right. Rentals are covered separately under our Rental Agreement (see our Terms of Service), which outlines rental periods, extensions, returns, late fees, and damage.

To start a resolution for a damaged or defective purchase, reach out through our Contact page with your order number and a photo of the item.